Shipping and Refund Policy for Nidaaan InvestWise

Effective Date: [1st Jan 2025]

Thank you for choosing Nidaaan InvestWise. This policy outlines our terms for service delivery, cancellations, refunds, and additional considerations to ensure a clear and fair experience for our customers.

1. Delivery Timeline

• Digital Products/Services Access:

• Access to digital products, services, or courses will be provided within 1-2 business days after successful payment.

• Access details will be sent via the registered email address or through the platform directly.

• Physical Products (if applicable):

• Physical products (if offered) will be delivered within 1-2 business days after processing the order.

2. No Refund Policy

• Digital Products/Services:

• Once access to the service or product is provided, refunds will not be processed under any circumstances, including but not limited to:

• Digital courses.

• Subscription-based services.

• One-time services.

• Physical Products (if applicable):

• Refunds or replacements are permitted only in cases of:

• Delivery of defective or damaged items (reported within 48 hours of receipt).

• Non-receipt of the product beyond the delivery timeframe.

3. Cancellation Policy

• Before Service Delivery:

• Cancellations are permitted within 24 hours of purchase if access has not been provided or the service has not commenced.

• Cancellation requests must be submitted via email to contact@nidaaaninvestwise.com OR nidaantv@gmail.com.

• Such request will be processed within next 7 business days.

• After Service Delivery:

• Once access is provided or the service is initiated, cancellations will not be accepted.

4. Technical Support for Service Access

• If you experience difficulties accessing a service or product, please contact us within 7 business days of purchase.

• Our team will resolve any technical issues promptly to ensure smooth access.

5. Account Access and Restrictions

• Access to services is granted on a per-user basis and is non-transferable.

• Account Sharing: Sharing login credentials or unauthorized use of an account is strictly prohibited. Violations may result in the suspension of access without a refund.

6. Payment Failures and Chargebacks

• Payment Failures:

• In case of payment failures, services will not be delivered until payment is successfully processed.

• Chargebacks:

• If a chargeback is initiated without valid grounds, access to services will be revoked immediately, and the account may be suspended.

7. Dispute Resolution

• If you are dissatisfied with any aspect of our services, please contact our support team within 7 business daysof delivery.

• We aim to resolve all disputes amicably within 5-7 business days.

8. Privacy and Data Handling

• All customer information collected during the purchase and delivery process is handled securely and used solely for providing the service or product.

• For more information, please refer to our Privacy Policy.

Contact Us

For questions or assistance regarding our Shipping and Refund Policy, please contact us:

• Email: contact@nidaaaninvestwise.com OR nidaantv@gmail.com

• Phone: +91-9871997039

• Support Hours: Monday to Friday, [10 - 5 pm]

Nidaaan GLC LLP is registered in Delhi with its registered office in Malviya Nagar, New Delhi - 110017

This policy ensures transparency and fairness while protecting both our customers and our business operations. Thank you for trusting Nidaaan InvestWise. We’re committed to delivering quality services and support.